The Intuit Small Business Blog published How to Win Back a Lost Customer. The simple advice offered by Lee Polevoi is:
- Examine Your Losses
- Take Responsibility
- Make a Special Offer
- Keep in Touch
Tag Archives: Responsibility
5 Leadership Behaviors Loyal Employees Trust
Forbes published 5 Leadership Behaviors Loyal Employees Trust. The article discusses loyalty and how it has eroded with recent generations. It also list 5 behaviors to increase loyalty:
- Tell the Truth
- Communicate Roles & Responsibilities
- Create a Workplace Culture that Values Real People Relationships
- Be Fair & Open
- Model the Behaviors You Seek
It’s Never the Employee
You’re the Boss published It’s Never the Employee. “Before You Blame Your Employee, Ask Yourself Some Question” is appropriately the tagline for this article. The article talks about looking in the mirror before pointing the finger.
The bottom line? It’s never the employees who are the problem. It is the training they didn’t get. It’s the oversight that wasn’t given. It’s the lack of structure. It’s the boss who can’t let go. It’s that the wrong employee was left in the job too long. It is the boss’s responsibility. In a privately held business, it is always the boss’s fault. The boss has control.