When Social Media Marketing Doesn’t Work for You

You’re the Boss published When Social Media Marketing Doesn’t Work for You, discussing the how and where to start with a social media plan.

  • Invest in a Real Web Site
  • Know Your Keywords
  • Use a Listening Strategy
  • Start Blogging
  • Share Helpful Content

Social Media Interaction

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Social Media is interactive, making it part marketing and part customer service. The marketing part of it comes from using social media tools to let the world know about you and your products, services, and events. It’s a great way to broadcast and share information similar to traditional advertising outlets. The interactive part is what makes it part customer service.

Any time you are interacting with your customers, and more specifically, any time your customers are interacting with you, you are providing customer service. Don’t make the mistake of not continuing the interaction. Don’t ignore the feedback and questions you get via social media as your customers will interpret that as you ignoring them and their input.

Is Social Media a Waste of Time?

Forbes published Is Social Media a Waste of Time?. Although I think social media is a worthwhile investment, I also believe it’s good to have different perspectives.

Most PR professionals and small businesses constantly search for the magic social media app. Like Ponce de Leon’s quest for the fountain of youth, it’s folly. There’s no magic click that makes reporters read your pitch and write stories about you or your client. For the majority of public relations activities, specifically media relations, social media is a waste of time.

5 Small-Business Tasks to Outsource

The Intuit Small Business Blog published 5 Small-Business Tasks to Outsource. The article lists the types of things that can be done by others to give you more time to develop your business. Intuit’s list was:

  1. Data Entry
  2. Web Production
  3. Social Media Promotion
  4. Outreach Efforts
  5. Email Management

Monitoring the Private Lives of Your Employees

I read an article in the New York Times titled Monitoring the Private Lives of Your Employees which made me wonder how much monitoring is appropriate and how it should be done. Many employers have policy’s regarding the image an employee portrays on social networks, but how far should those policies go? As a gym owner should you monitor your employees’ social interactions with your gym families or ban interaction altogether? Should you allow your employees to be “friends” with athletes at the gym or should you require your staff to keep their social media lives separate. Should you take the opposite approach and require everyone that works for you to be you friend on sites like Facebook, Google+, and Twitter? These are questions you’ll have to think about and answer to make sure your business is represented in the manner you desire.

Should My Company Be On Facebook?

Over the past couple of years I’ve had several people ask if their company should be on Facebook. If your company is in the Cheerleading and Dance industry the answer is a definite YES. Why? Because your customers, existing and potential, are using Facebook.

Facebook has over 500 million users, which is a great audience to share your business with. The question should be how to use Facebook, not whether or not to use it, and we’ll help address that question at a later date.